Safety - Revolutionizing Online Safety Training
Client
Safety
Industry
Online Training
Service
Online Training
Team Setup
4 Developer + 1 Researcher
Timeline
Ongoing 2+ Year
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1.
Introduction
Safety is a leading SaaS platform designed to provide organizations with robust safety and compliance education solutions. With a comprehensive library of over 400 online courses and a user base exceeding one million worldwide, Safety offers a versatile and efficient way to deliver safety training. Trusted by diverse industries including construction, manufacturing, restaurants, and warehouses, Safety ensures seamless employee training, certification, and domain-specific customization for businesses aiming to build their own online training systems.
2.
The Challenges
Diverse Course Availability and System Performance
Safety’s vast library of courses necessitated a system capable of handling extensive content without compromising performance. The challenge was to ensure a smooth user experience despite the large volume of courses and training materials available.
Integration of SCORM Courses
Initially, integrating SCORM (Sharable Content Object Reference Model) courses posed a challenge since the platform needed to support these courses without relying on third-party systems. The goal was to implement a seamless and reliable SCORM-compliant system internally.
Comprehensive Tracking and Reporting
Users required an intuitive way to track their training progress, view reports, and manage certifications. Ensuring that the platform maintained accurate and accessible records of training completion and certification status was essential.
Adapting to Classroom Training Needs
Catering to older employees who faced difficulties using digital tools required a different approach. This included providing additional support and making different teams with two managers per team to guide users through the training process.
Database Synchronization and Data Security
Managing and synchronizing databases effectively was crucial. Additionally, ensuring that user data remained secure and was only accessible to authorized individuals was a top priority. Each organization needed a customized experience similar to having their own isolated system, akin to domain registration in Shopify.
Subject Matter Expertise and Commission Model
Incorporating subject matter experts into the platform, similar to Udemy’s concept, presented a new opportunity for Safety to enhance course content and offer expertise. Additionally, implementing a commission model for experts and course creators was a new revenue stream.
Shift from Company-Only Registration to Individual Access
Initially, the platform was designed for company registrations only. Expanding access to individuals who could register, select courses, and receive certifications required significant system adjustments.
Technologies
Front End
React
Back End
NextJs
Platform
Web
Other Tools
Slack
3.
The Solution
Enhanced System Performance
Safety upgraded its infrastructure to handle a vast array of courses efficiently, ensuring smooth navigation and quick access to training materials without performance degradation.
In-House SCORM Integration
The team developed a robust SCORM-compliant module that allowed seamless integration of SCORM courses without relying on external systems. This internal solution provided greater control and reliability.
Support for Classroom Training
Recognizing the need for additional support, Safety established dedicated teams and managers to assist older employees with digital tools and email communication. This support helped bridge the gap and improve the user experience.
Support for Classroom Training
Recognizing the need for additional support, Safety established dedicated teams and managers to assist older employees with digital tools and email communication. This support helped bridge the gap and improve the user experience.
Database Synchronization and Data Security
Safety implemented a sophisticated database synchronization mechanism and robust security protocols. Each organization had a customized experience with isolated data access, ensuring privacy and security.
Subject Matter Expert Module
The platform introduced a subject matter expert module, allowing industry experts to contribute to course content. This module also implemented a commission model, creating new revenue opportunities for both experts and Safety.
Expanded Access and Individual Registration
Safety adapted its system to allow individual users to register, access the course library, and receive certifications. This expansion increased the platform’s reach and accessibility.
4.
The Impact
The implementation of these solutions led to several significant improvements for Safety:
Streamlined Installation and Setup
The new system eliminated the need for manual software installation and setup, reducing installation charges to zero. This made it easier for both companies and individual users to get started with the platform.
Increased Revenue
The introduction of the subject matter expert module and individual registration contributed to increased income. The commission model incentivized experts to create high-quality content, further enhancing the platform’s offerings.
Enhanced User Experience
The improved system performance, comprehensive tracking, and reporting features provided a more efficient and user-friendly experience. Support for older employees and individual access made the platform more inclusive and accessible.
Secure and Customized Experience
Database synchronization and security measures ensured that user data was protected and each organization had a tailored experience, similar to having their own isolated system.
In conclusion, Safety’s innovative solutions addressed a range of challenges, from handling diverse course content to implementing secure and customized experiences. By enhancing system performance, integrating SCORM courses, and expanding access to individual users, Safety has established itself as a premier platform for online safety training. The successful implementation of these solutions has not only improved the user experience but also contributed to increased revenue and growth opportunities for the platform.
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